12 January 2021
As a brand, we stand for more than just the products and services we offer. We understand our mission and our values impact your experiences and ultimately influence the decisions you make. Your people and our people matter, and we believe business ought to be conducted as such; that we must be the change that we seek in the world.
Big plans for 2021
SPC have an ambitious research and development roadmap outlined for the next 12 months, part of which is to embed a culture of relentless commitment to our client’s satisfaction. We are constantly looking for ways in which we can improve.
To help us continue in our mission, we are proud to introduce Mica Schultz as our new Technical Customer Support Advisor who is on hand to offer our clients a reassuring and consistent single point of contact.
As a company strongly devoted to developing close relationships with our clients, Mica’s appointment will strengthen and streamline communications, better establish expectations and due dates, and track updates with speed and efficiency. She is the first person we’ve had in at SPC who is wholly dedicated to your support and joins us at an exciting time as we grow.
We are convinced having this wraparound co-ordinated support is best practice for making complex processes more productive and in turn, freeing up valuable time to serve you better.
Mica commented ‘I’m super excited to get introduced to you all and find a solution for your SPC support needs. I'll be on hand to make sure it's solved as quickly and efficiently as possible. As your first port of call I’m dedicated to seeing you get the help you need by creating a coherent link between you, the client, and my colleagues throughout the lifecycle of your projects. Time is precious and I’m on board to make sure you’re getting the most out of yours!'
Mica will be in touch to talk to all our current clients to introduce herself and to establish a great relationship, as well as walk you through how SPC intend to implement new structural changes to our business, which have been planned in with the customer at the heart of it.
In the meantime, feel free to reach out to us on our new dedicated number 01482 255112 or email us at email@example.com