Our new team member, Mica Schultz, joins us this month in her new appointment as SPC’s Technical Customer Support Advisor. Mica enjoys going to restaurants, fashion, and binge-watching series in under 24 hours!

Let’s get to know her a little bit more…

How would your 10-year-old self react to what you do now? 

I think 10-year-old me would firstly be confused as to why I’m not a professional gymnast, but then would be proud that I work for a company that plays an integral role in evidencing the positive impacts of projects that predominantly help others.

What’s your favourite part of your workday? 

Daily stand up for sure, I love that everyone comes together in the morning and discusses what they have planned. It not only keeps me on track and sets me up for the day but its also interesting to know what my colleagues are getting up to, keeps everyone in the loop and identifies where others knowledge or skills could make someone’s task easier. 

What motivates you to work hard?

Achieving goals and seeing results. I’ve always been a competitive person and that transpires into my work when meeting targets and doing my best. I enjoy seeing the outcomes of my efforts both in and out of work.

What’s the best career advice you’ve ever heard?

To not be scared of going out of your comfort zone, I’m still learning to do this myself, but I’ve found doing something I wouldn’t usually often gives me new skills or helps me find something I enjoy which I wouldn’t necessarily have found without pushing myself to say yes.

Your top tip for wellbeing in lockdown?

Staying busy, I fill my time with pointless tasks just to make my days seem most productive, making my bed is sometimes my biggest achievement but who cares at least it’s something! I love to get out of the house and take advantage of my daily exercise, usually with a walk though – I use the word exercise lightly 😂

How do you address the work-life balance? 

I am fairly good at separating work and my personal life. I take time on the weekends away from emails as its important to have a total break after a busy week to come back fresh and motivated when the new week starts. I sometimes keep myself available casually throughout the weeknights over email, as with a role like mine it’s important to stay accessible and I enjoy being there for those who need so it doesn’t seem like I’m working.

Which of your personality traits are you most proud of? 

I’m very enthusiastic and energetic when I get my mind set on something and it’s something I enjoy I’m very ‘full-on’. My confidence has always been one of my favourite things about myself, I’m chatty, friendly and can be found with a smile on my face 99% of the time. I would like to think I was pretty funny but I know a lot of people who’d disagree. Despite my outgoing traits, I am also empathetic and proud to be a good listener.

Who would play you in the movie about your life?

Emma Roberts.

What’s on your bucket list?

Orlando, Florida, done right, going to every single theme park in and around the city. I went when I was about 6 but can’t remember much and was probably too small to go on anything.

What’s your favourite way to spend a day off?

A long walk ending with brunch with my family. Then spend some time chilling with my partner watching whatever series we’re currently obsessed with before we head out for tea. Then from tea going out to meet our friends for a drink and a good dance!

Thanks for taking the time Mica. Welcome to the team and good luck in your new role!

As a brand, we stand for more than just the products and services we offer. We understand our mission and our values impact your experiences and ultimately influence the decisions you make. Your people and our people matter, and we believe business ought to be conducted as such; that we must be the change that we seek in the world.

Big plans for 2021

SPC have an ambitious research and development roadmap outlined for the next 12 months, part of which is to embed a culture of relentless commitment to our client’s satisfaction. We are constantly looking for ways in which we can improve. 

To help us continue in our mission, we are proud to introduce Mica Schultz as our new Technical Customer Support Advisor who is on hand to offer our clients a reassuring and consistent single point of contact.  

As a company strongly devoted to developing close relationships with our clients, Mica’s appointment will strengthen and streamline communications, better establish expectations and due dates, and track updates with speed and efficiency. She is the first person we’ve had in at SPC who is wholly dedicated to your support and joins us at an exciting time as we grow. 

We are convinced having this wraparound co-ordinated support is best practice for making complex processes more productive and in turn, freeing up valuable time to serve you better.

Mica commented ‘I’m super excited to get introduced to you all and find a solution for your SPC support needs. I’ll be on hand to make sure it’s solved as quickly and efficiently as possible. As your first port of call I’m dedicated to seeing you get the help you need by creating a coherent link between you, the client, and my colleagues throughout the lifecycle of your projects. Time is precious and I’m on board to make sure you’re getting the most out of yours!’

Mica will be in touch to talk to all our current clients to introduce herself and to establish a great relationship, as well as walk you through how SPC intend to implement new structural changes to our business, which have been planned in with the customer at the heart of it.

In the meantime, feel free to reach out to us on our new dedicated number 01482 255112 or email us at support@socialprofitcalculator.co.uk